Dear Scalesexpress,

This message is to say a BIG THANK YOU FOR EXCELLENT CUSTOMER SERVICE.

When on Wednesday I received the scales referred to in your despatch message below, they did not work. On Thursday morning, I phoned you and got straight through to a very helpful lady who reviewed the issue with me and immediately organised for a replacement to be shipped out and the original consignment to be collected. This morning (Friday), a ParcelForce agent arrived with the new package and collected the old one. The replacement scales are fine.

Perfect: your quick, easy and effective resolution = 1 very happy customer (me). Thank you.

I chose to buy from Scalesexpress as you are ISIS-accredited, and am very pleased I did.

Best regards,

James Roper FRSA
Chief Executive
IMRG: the e-retail industry body